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A brand with meaning, we believe in it!
At LYOUM, we don't want 'disposable clothes.'

We want clothes that can be worn every day, of quality, that last a long time. It all starts with the choice of fabrics: selecting materials that are pleasant to wear, with quality obviously guaranteed by essential international certifications (like Oeko-Tex).

It's also in the choice of partners we work with.
For us, it's in Tunisia that we chose to have all our collections made. And that's where we decided to settle, as a family.

We have patiently built a strong and privileged relationship with local workshops, which we have carefully selected. Small businesses employing women and men with expert hands. With workshops just a few kilometers from our offices and stores, we are lucky to be able to visit at any time.
Together, we try to recreate short and responsive production circuits, human-sized and respectful of everyone.

Together, we also seek to avoid waste: we regularly reuse what remains of old fabrics for some new items, and we produce just enough stock to avoid unsold goods. Sometimes, you may not find the right product in the right size, but it's first come, first served!

DELIVERY

All orders are processed and shipped within a maximum of 2 working days, except during exceptional periods.

For shipments in Metropolitan France:

Delivery is carried out by default via the Colissimo service of La Poste.
It costs 6.70 € with an indicative delivery time of 2 to 5 days after shipping.

From 125 € of product purchases (excluding gift bags), shipping is free (standard shipping, via Colissimo).

We also offer express shipping via TNT Express.
It costs 12€, for delivery before 1 PM the day after shipping
(guaranteed delivery time for orders placed from Monday to Thursday before 10 AM.
Orders placed by TNT Express on Friday after 10 AM will be delivered on Tuesday morning).

For any special circumstances (birthday, gift...),
do not hesitate to contact us for a priority shipment.

For shipments to Paris:

In addition to Colissimo or TNT Express, for any delivery within Paris, you can choose delivery by bicycle courier or express by motorcycle:

1. Bicycle delivery the next day:

All orders placed from 00:01 to 23:59 will be delivered the next day. For example, an order placed on a Tuesday at 9:30 AM will be delivered on Wednesday.

A unique delivery slot is possible: 

2 PM - 6 PM from Monday to Friday - excluding public holidays and exceptional periods.

Count 6€ for delivery within Paris.

From 125€ of product purchase (excluding gift bags), shipping is free.

2. Express delivery, by motorcycle

All orders placed between midnight and noon, delivery by motorcycle courier will be between 2 PM and 6 PM on the same day.

Count 6€ for delivery within Paris.

From 125€ of product purchase (excluding gift bags), shipping is free.

Delivery to Mondial Relay pickup point:

We offer delivery to Mondial Relay pickup points which costs:

• France: 5€, free delivery from 125€.
• Belgium, Luxembourg, Netherlands, Spain and Portugal: 8€, free delivery from 200€.

Delivery time: 2 to 5 days after shipping.

For international shipments:

Delivery is made by the Colissimo International service of La Poste or DHL International :

• €9.80 to overseas territories (1), the United Kingdom, Switzerland, and the European Union (2), delivery time between 5 and 10 working days after shipment
• €15 to the United States of America and Canada with DHL International, delivery time between 5 and 10 working days after shipment
• €19.80 to all other countries internationally, delivery time between 5 and 10 working days after shipment

Note: Customs or import taxes are not included in the indicated shipping costs and are your responsibility.

For overseas territories, the United Kingdom, EU countries, or Switzerland, shipping is free for purchases over €200 (excluding gift bags).

For international orders, shipping is free for purchases over €250.
The country where you wish to be delivered is not on this list?

Contact customer service at shop@lyoum.fr

As specified in the general terms of sale, shipping is at the buyer's risk. In case of problems or abnormally long delays, do not hesitate to contact us by email at contact@lyoum.fr

(1) Guyana, Guadeloupe, Martinique, Réunion, Saint-Pierre and Miquelon,
Saint-Barthélemy, Saint-Martin, Mayotte.

(2) Germany, Austria, Belgium, Denmark, Spain, Finland, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Sweden.

RETURNS and refunds

You have a period of fourteen (14) days following the receipt of your order to inform us of your wish to return part or all of your order.
Returns are made by sending to the address mentioned below.

If this deadline normally expires on a Saturday, Sunday, or public holiday,
it is extended until the first working day following.

In accordance with the general terms and conditions of sale,
only items returned in their original packaging will be accepted.
Returned items must be in a condition to be resold.

Once the returned products are received and checked by our teams, you will be refunded, without penalties.

Returns are free in Metropolitan France and in the following countries:
Germany, Belgium, Netherlands, Luxembourg, United Kingdom, Ireland, Italy, Spain, Austria, Portugal, Estonia, Lithuania, Czech Republic, Poland, Slovakia, Slovenia, Switzerland, Hungary, Greece, Finland, Malta, Croatia, Romania, Australia.

For returns from territories other than Metropolitan France and the countries mentioned above, the return costs of the originally ordered products are the customer's responsibility.

In the specific case of a defective item or an error in the order from LYOUM, the return and reshipment costs of the correct product will be systematically covered by LYOUM. If the ordered item seems defective to you, send an email to shop@lyoum.fr

What is the procedure to follow?

If you want to return a product, simply write to shop@lyoum.fr
by indicating the reasons for the return.

For returns from Metropolitan France or countries for which returns are free (mentioned above), LYOUM sends the customer a prepaid and pre-filled shipping slip. Therefore, prepare your package along with the following items:

• print the shipping label and stick it on your package
• leave the items in their original packaging and with the label

Go to the nearest Post Office and the package will be handled after being scanned. In the case of a return from a country outside Metropolitan France or from the list of countries mentioned above, the customer ships the items at their own expense by regular mail, in their original packaging and with the label.

RETURN SHIPPING ADDRESS

LYOUM
@ Marguerite
CAP 18 – 189 rue d’Aubervilliers – Voie C Porte 10
75018 Paris / France

What is the refund period?

LYOUM commits to refunding you within a maximum period of 30 days from the day your package is received in our warehouses. Refunds are made by crediting the bank card used for the order payment.