shipping and returns

french overseas, eu & switzerland

COLISSIMO INTERNATIONAL
9,80€, 5 to 10 days delay 

free delivery
from 200€ of purchase


mainland france

COLISSIMO
6,70€, 2 à 5 days delay

free delivery
from 180€ of purchase


INTERNATIONAL

COLISSIMO INTERNATIONAL
19,80€, 5 à 20 days delay

free delivery
from 250€ of purchase


shipping

Orders, are processed and shipped within two (2) working days (except during bank holidays, summer holidays - the 3 first weeks of August. And except exceptional situations).

Deliveries to Mainland France

Delivery is by default operated by Colissimo, from the French Post.
It costs 6,70 € with an indicative time delivery delay of two (2) to five (5) days after the products have been sent.

Free shippings in Mainland France from 180€ of purchase (gift bags not included).

We also provide the express delivery service through TNT Express.
It costs 12€, with a delivery before 1 PM the day after it was sent (for orders made from Monday to Thursday before 10AM. Orders that are made from Friday after 10 AM are delivered Tuesday morning).

For any kind of special occasion (birthday, gift etc.) do not hesitate to contact us for a priority delivery.

Deliveries to Paris

On top of Colissimo and TNT Express, for all your orders to Paris intra-muros, you can also choose the bicycle delivery.
It costs 6€ for a delivery the day after your passed your order, or even the same day for all orders passed before 10 AM.

International Deliveries

Delivery is by default followed International Colissimo, operated by the French Post:

  • for French Overseas (1), the European Union, the UK or Switzerland, it costs 9,80€, with an indicative time delivery delay of five (5) to ten (10) days after the products have been sent.
  • Rest of the world, it costs 19,80€ with an indicative time delivery delay of five (5) to twenty (20) days after the products have been sent.

Please note : Customs or other import fees are not included in our prices and are to be paid by the buyer.

For French Overseas (1), the European Union, the UK or Switzerland, free shipping is offered from 200€ of purchase (gift bags not included).

For the Rest of the World, free shipping is offered from 250€ of purchase (gift bags not included).

As specified in the T & C, the shipment is at the risk of the buyer.

Should you have any question, please do not hesitate to contact us by email on : contact@lyoum.fr

In case of delays that are too long, do not hesitate to email us at contact@lyoum.fr

(1) Guyane, Guadeloupe, Martinique, La Réunion, Saint-Pierre et Miquelon, Saint-Barthélemy, Saint-Martin, Mayotte

(2) Germany, Austria, Belgium, Denmark, Spain, Finland, Greece, Hungary, Ireland, Italy, Luxembourg, Holland, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Sweden.

exchanges and returns

You have received your items but the size or the shape does not fit ? No worries, we accept returns for exchange or refund up to fourteen (14) days after you received your order.
Should the deadline expires on a Saturday, Sunday or a bank holiday or other non-working day, it will be postponed to the next working day.

Returns and exchanges are free only in Mainland France.

For returns and exchanges anywhere else out of Mainland France, return postage costs shall be covered by the client.

Watchout, as stated in the terms & conditions, returns are accepted provided that the products arrive on the retailer’s premises in their original packaging. They shall be with no parts missing, in perfect condition, labelled, unworn, unwashed, together with the original invoice and return form.
You will then:

  • either be reimbursed, without any fee.
  • or have the possibility to exchange your items.

In Mainland France LYOUM will offer the 2nd delivery in case of an exchange, unless the initial delivery was offered by LYOUM. In that case, the 2nd delivery costs are covered by the client.

In the unique case of a unfortunate defective product or an error made by LYOUM in the products that were shipped, all returns and exchanges costs will be fully covered by LYOUM.

If a product your ordered looks defective, please email us at contact@lyoum.fr

How to proceed ?

If you want to exchange or return a product, all you have to do is email us at shop@lyoum.fr , explaining the reasons for the requested return.

For orders from France Mainland: in the case of a free return (initial shipping was paid by the Client), LYOUM will send a pre-filled and pre-paid voucher. The Client will have to prepare the return with the following:

  • printed pre-paid voucher that would need to be stuck on the package
  • the articles to be changed/returned, labelled in their original package

For orders from Mainland France whose return fees are at the expense of the client (initial delivery was offered) or from Europe or rest of the world, the Client prepares their package and send it by simple courrier, labeled.

Delivery address for exchanges and repayments

LYOUM
@ Marguerite
CAP 18 – 189 rue d’Aubervilliers – Voie A Porte 10
75018 Paris / France

What are the repayment periods?

LYOUM is committed to repaying you in a maximum period of thirty (30) days from the day we received your package.
Reimbursements are made by transfer on the banker’s card that was used to proceed to payment, or on the Paypal account that was used.