Refund policy

In the case of sales contracts and pursuant to article L.221-18 (right of withdrawal) of the Consumer Code, the Customer has the right to withdraw for 14 days without giving reasons.

The withdrawal period should expire after 14 days from the day on which the Customer or a third party other than the carrier and indicated by the Customer, acquires physical possession of the goods.

When the fourteen-day period expires on a Saturday, Sunday or a public holiday or non-working, it is extended until the next working day.

In order to exercise his/her right of withdrawal, the Customer must inform LYOUM by means of a clear declaration (e.g. an e-mail or a letter sent by post) about his/her decision to withdraw from this contract. He/she can use the model of withdrawal form, available here.

The Customer may also electronically fill in and transmit the cancellation form on our website. If he/she uses this option, we will immediately send him/her, via e-mail, an acknowledgement of the receipt of such a cancellation.

In order for the withdrawal period to be respected, it is sufficient that the Customer transmits his/her communication relating to the exercise of the right of withdrawal before the expiry of the period of withdrawal

If the Customer cancels this contract, LYOUM shall reimburse all payments it has received from him/her, including delivery costs (with the exception of any additional costs arising from the Customer choice of a delivery method other than the cheapest standard delivery method) without delay and no later than 14 days from the date on which LYOUM receives notification of the Customer wish to cancel this contract.

If the Customer chooses to keep some goods of the initial order, LYOUM will not reimburse the delivery costs initially paid.

Unless the Customer and LYOUM have expressly and jointly agreed otherwise, LYOUM will issue any such reimbursement using the same method of payment the Customer used for the original transaction; in any event, the Customer will not incur any fees as a result of such reimbursement.

LYOUM shall be entitled to withhold the refund until it has received the returned goods or until the Customer has provided evidence that the goods have been returned, whichever is the earlier.

The Customer must send back the goods to LYOUM - c/o Marguerite, CAP18 - 189 rue d'Aubervilliers, Voie A Porte 10, 75018 Paris, France, immediately and, in any case, no later than within 14 days from the day on which he/she informs LYOUM of the cancellation of this contract

The deadline shall be deemed to be met if the Customer dispatches the goods prior to the expiry of the 14-day cancellation period.

LYOUM will bear the cost of returning the goods if, and only if, all of the products ordered are returned. If the Customer keeps at least one of the goods ordered, the shipping costs will be borne by the Customer.

The Customer shall only be liable for the depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.